Terms and conditions


Generals conditions


HELI Canada and Techlift International* may, at any time without notice of liability, and for any reason whatsoever: (a) modify, suspend or terminate, temporarily or permanently, the website or any part of it; or (b) restrict, suspend or terminate (in whole or in part) your permission to access or use the Website, all without notice or liability. If you violate any provision of these terms of use, we may prohibit you from using this website.

If these conditions of use or your authorization to access or use the website are terminated by you or by HELI Canada for any reason whatsoever, then: (a) these conditions of use will nevertheless continue to apply, with respect to your access and prior use of the website, and all that is linked to or resulting from it; (b) HELI Canada may continue to use and disclose your personal information in accordance with the privacy policy, as amended from time to time.


Terms of sale


 This contract ("agreement") sets out the conditions that apply to the purchase of products and / or services ("products") from HELI Canada. HELI Canada reserves the right to modify these terms and conditions without written notice at any time, at the sole discretion of HELI Canada. The terms "you" and "your" refer to the purchaser of the products using ecommerce.techlift.ca, extranet.heliforklift.ca and techlift.ca. By using these websites to make online purchases of products, you agree to be bound and accept the terms and conditions set out in this contract, and you agree that you are of legal age to enter into this agreement and become bound by its conditions. This agreement contains important information about your rights and obligations, as well as the limitations and exclusions that may apply. Except as expressly stipulated in this contract, HELI Canada does not make or give any representation or guarantee with regard to the products which you can buy on this website.


1. Consent to use electronic documents


You hereby consent to the exchange of information and documents with HELI Canada via the Internet or by email, and that this contract (accompanied by any order confirmation accepted by HELI Canada, as indicated in the section 3, below) in electronic form is the equivalent of an original written agreement between us. You further agree that all agreements, notices, disclosures and other communications that we provide to you electronically meet any legal requirement that such communications be in writing.


2. Other documents, agreements and policies


Use of our website is governed by separate terms of use policy and our privacy policy ("other policies"). You acknowledge having read the other policies and agree to be bound by the terms and conditions set out therein. Notwithstanding the foregoing, the provisions of this Agreement supersede and prevail over the provisions of other policies; in the event of any inconsistency between the provisions of this Agreement and those of other policies, the provisions of this Agreement govern. Certain additional terms may apply to product purchases and other portions of the website.


3. Order confirmation


Before submitting an order for the purchase of products using our website, you will be shown an order confirmation screen (the "order confirmation") describing, among other things, the product (s) to be ordered, the purchase price and all applicable fees for shipping and taxes. When you submit your order, such an order will constitute a request from you to HELI Canada for the purchase of the products described in the order confirmation, for the price and subject to the other costs, terms and conditions set out in the order confirmation. Orders do not bind HELI Canada until accepted. The acceptance of your order is confirmed by a return email from HELI Canada.


4. Cancellation


HELI Canada reserves the right, at its discretion, to limit quantities, to terminate accounts and to refuse or cancel any order, including after the presentation of the order, whether the order has been confirmed or not and that your credit card be charged. In the event that your order is canceled after processing your payment, HELI Canada will issue a full refund.


5. Price


All prices quoted are payable in Canadian dollars. Although HELI CANADA strives to provide accurate product and price information, errors may occur. HELI CANADA reserves the right to correct any pricing or product information error and to change product prices at any time without notice. HELI CANADA can only confirm the price of an out-of-stock product after submitting an order for the product.


6. Payment terms


Payment terms are determined at the sole discretion of HELI Canada. Payment is made by credit card, unless another previously authorized payment method has been accepted by HELI Canada. Credit card payments are subject to the approval of the financial institution that issued the credit card.


7. Availability of the product


The availability of certain products may be limited. HELI Canada may revise or discontinue making any product available at any time without notice. In the event that HELI Canada is unable to deliver an ordered product to you due to a shortage or inventory shortage, HELI Canada will notify you by email and your order will be automatically canceled for the unavailable product.

Products sold by HELI Canada are only available in Canada.


8. Shipping and taxes


HELI Canada will ship the product (s) ordered to the address specified in the order confirmation. The delivery times provided by HELI Canada are only estimates. HELI Canada is not responsible for any damages or costs resulting from any delay in delivery. Unless otherwise stated, all prices quoted do not include shipping and handling charges and, where applicable, federal and provincial sales taxes. Separate shipping and handling charges and taxes will be shown on the order confirmation for each order, as applicable. You are responsible for all sales, uses, goods and services, harmonized sales, and other taxes and duties associated with the order.


9. Ownership and risk of loss


All products purchased from HELI Canada are delivered to you by a third party delivery company in accordance with a shipping contract. You become the owner of the product (s) and assume the risk of loss upon delivery by HELI Canada of the product (s) to the third party delivery company.


10. Returns, refunds and exchanges


In no event will HELI Canada be held responsible for errors in orders, whether it be an error in parts or in quantity. In the event of such an error, you will be charged a 25% fee. If the part (s) exchange has a lower cost than the part originally ordered part (s), the difference will be refunded. An email will be sent to you in advance to notify you of these costs. No returns or refunds are permitted by law for dealers.


11. Exclusion of guarantees and limitation of liability


Except as expressly provided in this Agreement, HELI Canada does not make or give any representation, warranty or condition of any kind, express or implied, statutory or otherwise, including, without limitation, uninterrupted warranties or error-free transactions, confidentiality, security, market value, quality, title, durability, adequacy, non-infringement or fitness for a particular purpose, or those arising from a course of transaction or use of trade.

In no event will HELI Canada be liable for indirect, accidental or consequential damages, incidents caused, including but not limited to, lost profits, lost savings, loss of use or unavailability of facilities, including computer resources, and stored data, punitive, exemplary, aggravated or economic damage, arising from products supplied by HELI Canada or otherwise related to this contract or transactions made on or from the ecommerce.techlift.ca, heliforklift.ca or techlift.ca, even if HELI Canada or one of their legal representatives, contractors, employees or agents have been informed of the possibility of such damages or claims. In no event shall HELI Canada's total liability arising from any cause whatsoever (including, without limitation, breach of contract, negligence, gross negligence or otherwise) not exceed the amount you paid for the specific products ordered under this agreement and to which the complaint relates.

HELI Canada will in no way be held liable for damage or loss resulting from viruses, data corruption, faulty messages, damage resulting from errors or transmission problems, telecommunications service providers, the Internet, third-party suppliers of products or services, damage or loss caused by you, or your respective employees, agents, agents or subcontractors, or other events beyond the reasonable control of HELI Canada.

Certain federal or provincial laws, as the case may be, do not allow limitation on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above non-claim, exclusion, or limitation clauses may not apply, and you may have additional rights.

This section must survive the termination or expiration of this Agreement.


12. Applicable law and jurisdiction


This website and its server are physically located in the province of Quebec, Canada. This agreement is interpreted in accordance with the laws of the province of Quebec and the laws of Canada applicable therein and must be treated in all respects as a Quebec contract, without regard to the principles of conflict of law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.


13. Export laws


Heli Canada does not export any products. In the event that an exceptional order is exported, the products sold or delivered under this agreement are subject to the laws and regulations of Canada in terms of export control. You agree to comply with all of these laws and regulations at all times. You defend and hold HELI Canada against any claim, damage or liability resulting from a violation of the foregoing.


14. No assignment


You may not assign your rights or obligations under this contract without the express written consent of HELI Canada.


15. Successors / dealers


This agreement will be established for the benefit of each of the parties concerned and their respective successors and their authorized assignees.


16. Divisibility


The particular dispositions of this agreement are deemed divisible. In the event that a provision of this Agreement is found to be unenforceable or invalid, these particular dispositions will nevertheless be applied to the fullest extent permitted by applicable law, and this determination will not affect the validity and enforceability of any other remaining disposition.


17. Entire agreement


This contract, as well as all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and HELI Canada regarding the subject matter hereof, use of this website and any transaction made on or from this website, and supersedes any prior agreement or agreements (whether electronic, oral, or written) regarding the subject matter herein, and cannot be modified except by HELI Canada making these modifications under of this agreement.


18. Waiver


HELI Canada's failure to enforce any provision of this Agreement or respond to a violation by you or a third party of this Agreement does not in any way waive HELI Canada's rights to enforce any of the conditions later contain here where to act with regard to similar violations.


Return policy


As described above, under "Returns, refunds and exchanges".

For more information, write to info@heliforklift.ca.

In the event of a final sale, no exchange or refund.


Return address:

HELI Canada

5705 Place Kubota

Drummondville, Quebec, Canada

J2B 6V4


Privacy policy




Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why, we are committed to respecting the confidentiality of the personal information that we collect.


Collection of personal information


We collect the following information: surname, first name, postal address, postal code, email address, telephone / fax number, credit card number.

The personal information collected comes from forms and the interactivity established between you and our website. We also use cookies and / or logs to collect specific information to optimize your user experience.


Google Analytics advertising features are integrated. We also use cookies and / or logs to gather specific information in order to optimize your user experience. Among the information retained, age, gender and areas of interest could be retained if available.

You can opt out of Google Analytics advertising features at any time, including through ad settings, mobile app ad settings, or any other available means (for example, through the NAI [Network Advertising Initiative] opt-out page. ).


Forms and interactivity


We use the information obtained through completed forms on our website, order form, opinion poll, contest, thus collected for the following purposes: order tracking, promotional information / offers, correspondence, statistics, contact, website management (presentation, organization).


Log and cookie files


We collect certain information through log files and cookies. This is mainly the following information: IP address, operating system, pages visited and requests, time and day of connection. The use of such files allows us to improve the service by personalizing the reception of your consumption profile, order tracking and statistics.


Right of withdrawal


We are committed to offering you the right to withdraw your personal information. This right is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection and to request to no longer appear, for example, in a distribution list.

To be able to exercise this right, you can communicate by:


Permission to access

We undertake to recognize the right of access and rectification to the persons concerned wishing to consult, modify or delete information concerning them. The exercise of this right can be done by:




The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures: SSL (Secure Sockets Layer) protocol, access management - authorized person, computer backup, username / password.

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers total security, there is always a risk involved when using the Internet to transmit personal information.




Our commitments regarding the protection of personal information meet the requirements of the "Let’s Encrypt" program.


* In order to simplify the text, ‘HELI Canada and Techlift International’ has been replaced by ‘Heli Canada’.